Terms & Conditions
SHIPPING AND HANDLING
Diamonds and Pearls Jewellery delivers Australia wide. For domestic shipments we use either Toll Overnight Express or Australia Post Platinum.
Both services requires your signature on delivery and are traceable.
We offer a flat rate shipping cost for domestic deliveries within Australia which is $20 and includes insurance.
If you are located near our retail store on Hay Street, Perth you will be offered the opportunity to collect your purchase directly from us. This offer will be made during the purchase process.
PROCESSING YOUR ORDER
Once your order is processed successfully you will receive an email from our Online Consultant to confirm that we have received your order and provide the tracking information for the shipment. If the piece of jewellery needs to be custom made for you, our Online Consultant will contact you via email upon receipt of your order to indicate a delivery date.
For security reasons, if your order is placed on a Friday, over a weekend or national holiday period your order will be processed on the first business day following the holiday period. Orders will not be dispatched on weekends or public holidays. These orders will be processed the following business day.
Prior to order dispatch, goods are carefully inspected by Diamonds and Pearls Jewellery to ensure your items leave in perfect condition. Your goods are then carefully packaged to ensure they arrive in the exact same condition. In the event that your goods arrive in a damaged or less than perfect condition, please notify us immediately by email to firstname.lastname@example.org
For domestic orders, online purchases will be sent by either Toll Overnight Express service (for delivery to a street address) or Australia Post Platinum service (for delivery to a PO Box). Both services will require a signature on delivery or pick up from your PO Box. Please note that for Toll Overnight Express deliveries you must be available to sign for your package at the time of delivery, which will fall between the hours of 9am-5pm, Monday to Friday.
You will be contacted by our Online Consultant with the details of your shipment including the tracking number. If you have any queries regarding your shipment, please contact us at email@example.com
IMPORTANT DELIVERY INFORMATION
Goods require a signature on delivery. Please ensure you nominate a suitable address so you can receive the goods once they arrive. If you nominate a business address, you will need to include the name of the company to ensure the courier can find you easily.
We are unable to redirect goods once the order has been dispatched.
In the event of an unsuccessful delivery, you will receive notification from the courier company and arrangements will be made to finalise delivery. If goods cannot be delivered and go unclaimed, they will be returned to Diamonds and Pearls Jewellery. If you require us to dispatch the package for a second time, you will be charged an additional shipping fee and the same guidelines (as above) apply to this new delivery.
Order cut off and delivery time frames are provided as a guide only. We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.
CUSTOM MADE ORDERS
If your order is not currently in stock at the time of the order being placed, the pieces will be custom made for you. You will be notified by our Online Consultant once your order is placed with an indication of a delivery date.
If for any reason Diamonds and Pearls Jewellery is unable to fill your order, you will be notified by email and by telephone as soon as possible and we will conduct a payment reversal if the transaction has been processed. We will do our best to offer an alternative product.
Should you wish to cancel your custom made order, and manufacturing has commenced or been completed, we will charge a cancellation fee of 20% of the total value.
CANCELLATION OF ORDERS
As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched or made to order. Once your order has been dispatched we are unable to cancel your order and you must then follow our returns procedure and return the goods in new and unused condition to receive a refund for the sale amount.
SALES TAXES / HANDLING CHARGES
For all merchandise purchased through Diamonds and Pearls Jewellery, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law. For all Australian residents or Australian shipping addresses, the 10% GST will be included in your order subtotal and processed at the time of sale processing.
RETURN AND EXCHANGE
It is our intention to deliver to you quality jewellery however we understand that occasionally the goods may not meet your expectations. If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below. Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition. In the event that your purchase arrives in a damaged or less than perfect condition, please notify us immediately so we can address the issue. You can do this by emailing firstname.lastname@example.org.
You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing email@example.com or by calling our Online Consultant on 08 93218244. We will send you an email to confirm the request has been received.
We accept items for exchange within 7 days from issue date if they are in original condition, unused, and not altered, with all the original packaging intact. Be sure to retain proof of posting from your secure courier, as we cannot be responsible for any items that fail to reach us. Please note we do not cover return postage, except in the case of goods being faulty or if a product has been wrongly described. In the event an item needs to be returned due to a manufacturing fault, we will provide you with a shipping label and cover the costs for the return. Once we receive the item, we will inspect it to consider your return reasons before offering one of the following:
EXCHANGE: We will happily exchange your purchase if the item has not been worn, washed or damaged in any way. Items must be returned in their original condition for an exchange to be considered. Items can only be exchanged once, so please choose carefully.
CREDIT NOTE: We may offer a credit note if you simply change your mind once you have received your purchase. The above conditions apply. The credit note is valid for future online or in store purchases (note there is a two year expiry date on our credit notes) and must be redeemed by contacting firstname.lastname@example.org so your credit can be authorised.
REFUND: Diamonds and Pearls Jewellery do not offer refunds unless there is a manufacturing fault or if the item is not fit for purpose. We may offer a refund provided the item has not been worn or damaged in any way. Items must be returned in their original condition with packaging for a refund to be considered. Once the returned goods have been checked over, we will contact you to notify and action.
If you believe the goods to be faulty after wearing them, the item can be sent back for appraisal. You must adhere to all care instructions or we will not honour a refund if the item has been damaged due to negligence on your part.
You must notify us of your intention to return the faulty item. You can do this by emailing email@example.com where the returns procedure will take effect.
Once we receive the item, we will look it over and consider the claim to deem if it is faulty. If the return reason is valid we will offer you a refund, exchange or credit. If the return reason is not valid, we will contact you to discuss the outcome.
We aim to process all returns as soon as possible, and will send an email when your parcel has been received and your refund processed where applicable. Your refund will be credited to the original credit card used for purchase. Some card refunds may take a further few days to show up on your account.